Ecommerce Operations Executive

1. Catalogue Management

• Create and upload product listings on the website and marketplaces.

• Write accurate product titles, descriptions, specifications, and size charts.

• Upload and optimize product images and videos.

• Categorize products correctly.

• Update pricing, offers, discounts, and promotional banners.

• Ensure all product information is error-free and up to date.

2. Inventory Management

• Synchronize online inventory with physical stock.

• Monitor stock availability and prevent overselling.

• Coordinate with the inventory team for stock updates.

• Remove out-of-stock or discontinued products.

• Monitor low-stock alerts.

3. Order Operations

• Process online orders promptly.

• Coordinate with warehouse for picking, packing, and dispatch.

• Generate invoices and shipping labels.

• Track shipments until delivery.

• Ensure SLA adherence for dispatch timelines.

4. Returns & Customer Support

• Process return and exchange requests.

• Coordinate reverse logistics.

• Resolve order-related customer queries.

• Process refunds as per company policy.

• Maintain customer satisfaction standards.

5. Marketplace Management

Manage product listings and operations on:

• Amazon

• Flipkart

• Myntra

• Ajio

• Nykaa Fashion

• Tata CLiQ

• Other marketplaces

6. Website Maintenance

• Update homepage banners.

• Upload promotional campaigns.

• Check for broken links and product errors.

• Ensure products are searchable and properly categorized.

• Report technical issues to the development team.

7. Performance Monitoring

• Track daily online sales.

• Monitor product performance.

• Identify slow-moving products.

• Recommend promotional strategies.

• Prepare daily, weekly, and monthly reports.

8. Coordination

• Marketing team for campaigns

• Buying team for new launches

• Warehouse for fulfilment

• Accounts for payment reconciliation

• IT team for website issues

• Customer support team for escalations

• It is a Full Time Sales / Business Development job for candidates with 2 - 6+ years Experience.