Duty Manager

Cinema Duty Manager

A Cinema Duty Manager is responsible for the smooth day-to-day operation of the cinema, ensuring excellent customer service, staff management, and compliance with safety standards.

Key Responsibilities

1. Operations Management

• Oversee daily cinema operations during assigned shifts.

• Ensure all auditoriums, lobby, washrooms, and common areas are clean and presentable.

• Open and close the cinema according to company procedures.

• Ensure movie schedules run on time.

2. Staff Supervision

• Supervise ushers, box office staff, concession staff, cleaners, and security.

• Assign daily duties and monitor employee performance.

• Conduct shift briefings before opening.

• Handle staff attendance, punctuality, and discipline.

• Train new employees on SOPs and customer service standards.

3. Customer Service

• Ensure guests receive excellent service.

• Resolve customer complaints professionally and promptly.

• Handle ticket issues, refunds, and exchanges according to company policy.

• Assist customers with seating, accessibility, and special requests.

4. Food & Beverage Operations

• Monitor concession sales and service quality.

• Ensure food hygiene and cleanliness standards are maintained.

• Monitor stock levels and report shortages.

• Minimize wastage and control inventory.

5. Cash Handling

• Verify cash floats before shifts.

• Monitor ticket and concession cash handling.

• Prepare end-of-day cash reconciliation.

• Ensure accurate financial records are maintained.

6. Safety & Security

• Ensure compliance with fire and safety regulations.

• Conduct routine safety inspections.

• Handle emergency situations such as medical incidents, power failures, or evacuations.

• Report accidents and prepare incident reports.

7. Facility Management

• Report maintenance issues.

• Coordinate with maintenance teams for repairs.

• Ensure projection, sound, air conditioning, lighting, and seating are functioning properly.

8. Sales & Business Performance

• Help achieve ticket and concession sales targets.

• Promote loyalty programs and special offers.

• Monitor occupancy and recommend promotional activities.

Required Skills

• Leadership and team management

• Strong communication skills

• Customer service orientation

• Problem-solving and decision-making

• Cash handling and basic reporting

• Ability to work under pressure

• Conflict resolution

• Time management

• Computer proficiency (POS systems, MS Excel, MS Word)

Qualifications

• Bachelor's degree preferred (or equivalent experience).

• 2–5 years of experience in hospitality, retail, entertainment, or cinema operations.

• Experience in team supervision is preferred.

• Willingness to work evenings, weekends, and public holidays.

Key Performance Indicators (KPIs)

• Customer satisfaction score

• On-time movie start rate

• Concession sales performance

• Staff attendance and productivity

• Cash reconciliation accuracy

• Cleanliness and audit scores

• Complaint resolution time

• Safety and compliance adherence

This job role requires a hands-on manager who ensures smooth operations, delivers a great movie-going experience, and leads the team effectively during every shift

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.