Deputy General Manager - Sales and Logistics Relations

Manager - Sales Liner Relation Responsibilities 1. Combined Shipping Line & NVOCC Relationship Management Act as the single point of contact for assigned Shipping Lines and NVOCCs Manage daily operational and commercial interactions with carriers and NVOCC partners Build and maintain strong working relationships to ensure continuity of volumes and service reliability Support senior management in strengthening long‑term carrier and NVOCC partnerships 2. Container, Capacity & Volume Management Coordinate daily with Shipping Lines to ensure timely availability of empty containers Align container supply with NVOCC and customer demand Execute assigned monthly TEU and volume targets for Shipping Lines and NVOCCs Monitor carrier‑wise and NVOCC‑wise volume performance and highlight deviations Ensure optimal utilization of containers and available capacity 3. Documentation & B/L Point Management Coordinate opening and smooth functioning of B/L (Bill of Lading) points of Shipping Lines at the facility Ensure compliance with Shipping Line and NVOCC documentation requirements and SOPs 4. Commercial Control, Billing & Collections Coordinate with Finance teams for accurate billing to Shipping Lines and NVOCCs Monitor receivables and ensure timely collections Track ageing and follow up on overdue payments Ensure adherence to approved commercial terms, rates, and credit limits Escalate commercial risks and deviations to senior management 5. Dispute Management & Issue Resolution Handle operational and commercial disputes related to: Container availability Documentation errors Demurrage and detention Billing discrepancies Coordinate internally and externally to ensure timely resolution Minimize operational disruption and financial exposure 6. Reporting & Performance Monitoring Prepare and share regular reports on: Shipping Line and NVOCC volume performance Container availability and utilization Billing, collections, and ageing Provide operational insights and improvement suggestions to senior management Support process improvement initiatives to enhance service quality Key Performance Indicators (KPIs) Achievement of assigned Shipping Line and NVOCC volume targets Availability of empty containers aligned with operational demand Timely billing and collections with minimal ageing Reduction in disputes and faster resolution turnaround Smooth operational execution and stakeholder satisfaction Qualifications Education: Minimum Graduate (Regular) from a recognized university MBA preferred in Sales & Marketing, Shipping, Logistics, or Supply Chain Management Experience: 5–7 years of relevant experience in the Logistics / Shipping / EXIM industry Proven hands‑on experience working with Shipping Lines and/or NVOCCs Exposure to container operations, carrier coordination, volume management, billing, and collections Experience in ICD / CFS / Container Depot / Freight Forwarding / Shipping Line environment preferred