Customer Support Team Leader

A. Team Leadership & Performance Management

·         Lead, mentor, and motivate a team of sales executives / telecallers.

·         Allocate targets, track daily performance, and ensure consistent achievement of team KPIs.

·         Conduct regular team meetings, training sessions, and performance reviews.

·         Build a positive, disciplined, and performance-driven team culture.

B. Sales & Revenue Generation

·         Drive sales of unsecured loans and other financial products offered by Fintrust Capital.

·         Manage lead funnel from generation to conversion, ensuring timely follow-ups and closures.

·         Implement sales strategies to maximize conversions, revenue, and branch profitability.

·         Identify new markets, customer segments, and business opportunities.

C. Process & Compliance Management

·         Ensure team adherence to sales processes, documentation requirements, and compliance guidelines.

·         Monitor quality of leads, customer interactions, and loan files prepared by the team.

·         Coordinate with operations, MIS, and credit teams for smooth loan processing and disbursals.

·         Ensure accurate usage of CRM tools and maintain daily/weekly MIS reports.

D. Customer Relationship Management

·         Build and maintain strong relationships with customers, partners, and referral networks.

·         Handle escalations and ensure timely resolution of customer queries.

·         Ensure high standards of customer satisfaction and service delivery.

E. Coordination & Reporting

·         Prepare and share daily/weekly/monthly sales performance reports with senior management.

·         Communicate targets, policies, and updates from management to the team.

·         Provide insights for process improvements, sales strategy adjustments, and operational efficiency.

• It is a Full Time Sales / Business Development job for candidates with 2 - 3 years of experience.

More about this Customer Support Team Leader job

1. What is the eligibility criteria to apply for this Customer Support Team Leader job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month that depends on your interview. It's a Full Time job in Aligarh.
3. How many working days are there for this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Team Leader job?
   Ans: No, there is no fee applicable for applying this Customer Support Team Leader job and during the employment with the company, i.e., Manoranjan Grah Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Team Leader role?
   Ans: There is an immediate opening of 2 Customer Support Team Leader at Manoranjan Grah Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Support Team Leader job?
   Ans: This Customer Support Team Leader job has 09:30 AM - 06:00 PM timing.