Customer Support Executive(Travel Process)

Job Title: Customer Care Executive – Travel Process

Location: Noida, Sector 57

Company: Radical Minds

Job Description:

Radical Minds is seeking dynamic and skilled Customer Care Executives for our Travel Process team. The ideal candidate will have prior experience in the travel industry, with a strong understanding of GDS (Global Distribution Systems) such as Amadeus and Galileo. Exceptional communication skills are essential to deliver excellent customer service.

This is a 24/7 shift role that includes rotational offs and requires flexibility.

Key Responsibilities:

Customer Support: Handle inbound and outbound travel-related queries including bookings, reservations, and other support services.

Travel Booking Assistance: Utilize GDS tools like Amadeus and Galileo to assist customers with flight bookings, hotel reservations, car rentals, etc.

Issue Resolution: Address and resolve customer concerns related to itineraries, cancellations, and other travel-related issues professionally.

Provide Accurate Information: Ensure clear, informative interactions in compliance with company policies and travel regulations.

Maintain Records: Keep accurate records of customer interactions and feedback as per company guidelines.

Key Requirements:

Experience: Minimum 6 months in a Travel Process (customer support or similar roles preferred).

GDS Knowledge: Hands-on experience with Amadeus and Galileo is essential.

Communication Skills: Strong verbal and written English skills. Additional languages are a plus.

Shift Flexibility: Willingness to work 24/7 shifts, including rotational offs.

Problem-Solving: Strong analytical and resolution skills to manage customer queries efficiently.

Additional Skills:

Knowledge of travel industry norms and customer service best practices.

Ability to work under pressure and adapt to changes quickly.

Team player with the capability to work independently.

Salary:

Up to 6 months experience with Versant 5 skills: ₹22,000/month

With GDS experience: Up to ₹28,000/month

(Based on experience and interview performance.

Why Join Us:

Competitive salary package

Growth opportunities in the travel industry

Rotational shifts for work-life balance

Supportive and dynamic work environment

• It is a Full Time Sales / Business Development job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive(Travel Process) job

1. What is the eligibility criteria to apply for this Customer Support Executive(Travel Process) job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹28000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Support Executive(Travel Process) job?
   Ans: This Customer Support Executive(Travel Process) job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive(Travel Process) job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive(Travel Process) job and during the employment with the company, i.e., INNOVAHIRE CONSULTANCY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive(Travel Process) role?
   Ans: There is an immediate opening of 10 Customer Support Executive(Travel Process) at INNOVAHIRE CONSULTANCY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Support Executive(Travel Process) job?
   Ans: This Customer Support Executive(Travel Process) job has 09:00 AM - 07:00 PM timing.