Customer Support Executive

*🚀 We're Hiring: Escalation Handling Cum Operations Executive*

📍 *Location:* FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 *Work Schedule:* 6 Days a Week | 9:00 AM – 6:00 PM 📅

*🏢 About Us* – Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤 *Your Role: Escalation Handling & Operations Executive*

In this role, you’ll be the go-to person for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 *Key Responsibilities:*

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements

✅ Monitor service quality and ensure compliance with company standards

✅ Support daily operational activities like scheduling, service tracking, and reporting ✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 *Who You Are:*

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred)

✔️ Excellent communication skills (Hindi + English)

✔️ Strong problem-solving, negotiation, and conflict resolution abilities

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking

✔️ Self-motivated, proactive, and a strong team player

💼 *Perks of Working with Bikefixup:*

🌱 Opportunity to grow with a fast-scaling automobile service brand 🏍️ Direct involvement in ensuring customer satisfaction and operational excellence 🏆 Attractive incentives & performance-based career growth 📈 Chance to build a career in customer experience & operations management

📩 *Ready to Take Charge?*

Send your updated resume to WhatsApp 📞 or for any queries, call: 9891067563

• It is a Full Time Sales / Business Development job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹18000 per month that depends on your interview. It's a Full Time job in Faridabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., VERTOBIZSERV GLOBAL SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 3 Customer Support Executive at VERTOBIZSERV GLOBAL SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has 09:00 सुबह - 06:00 शाम timing.