Job Title: Customer Care ExecutiveCompany: VastramayLocation: KolkataSalary Range: ₹11,000 – ₹14,000 per monthExperience Required: Fresher to 2 years (Fashion/Retail industry experience is a plus)About the Role:We are looking for a Customer Care Executive who will be responsible for handling customer queries, resolving issues, and ensuring customer satisfaction across multiple platforms including calls, WhatsApp, chat, and social media queries. The candidate should be polite, patient, and have good communication skills. Knowledge of CRM handling will be considered an added advantage.Key Responsibilities:Handle inbound and outbound customer calls professionallyManage customer queries across chat, bot process & social platformsResolve customer complaints, issues, returns, order-related problems etcMaintain proper documentation & daily records of customer conversationsUpdate CRM system accurately regarding escalations / follow upsCoordinate with internal departments (Logistics, Dispatch, Ops) for resolutionMaintain customer satisfaction and retention qualityEnsure TAT is followed and timely closure of complaintsRequired Skills & Qualifications:Good communication skill in English & Hindi / BengaliBasic computer knowledge (Excel / Email / CRM preferred)Good problem-solving & patience in dealing with customersPositive and professional behaviourAbility to multitask and manage pressure callsWho Can Apply:Fresher can applyCandidates with 1–2 years of customer support experience preferredE-commerce customer support experience is a plusCRM handling experience is an advantage
Other Details
It is a Full Time Sales / Business Development job for candidates with 0 - 2 years of experience.
More about this Customer Support Executive job
What is the eligibility criteria to apply for this Customer Support Executive job?
Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹11000 - ₹14000 per month that depends on your interview. It's a Full Time job in Kolkata.
How many working days are there for this Customer Support Executive job?
Ans: This Customer Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Vastramay Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Executive role?
Ans: There is an immediate opening of 2 Customer Support Executive at Vastramay Private Limited
Who can apply for this job?
Ans: Only Female candidates can apply for this Sales / Business Development job.
What are the timings of this Customer Support Executive job?
Ans: This Customer Support Executive job has 10:00 AM - 07:00 PM timing.
Candidates can call HR for more info.
Read More
Other Details
No. Of Working Days
6
Benefits
PF
Skills Required
Computer Knowledge, MS Excel, Lead Generation, Cold Calling, Chat Bot, Handle CRM
Salary
₹ 11000 - ₹ 14000
English Proficiency
Yes
Contact Person
Soham Chakraborty
Posted 10+ days ago
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