- Handle customer calls professionally – both inbound and outbound.
- Understand customer concerns and provide effective solutions.
- Maintain records of customer interactions, issues, and follow-ups.
- Escalate complex issues to relevant departments as needed.
- Work collaboratively with team members to improve service delivery.
- Meet performance benchmarks such as response time, resolution rate, and customer satisfaction.
✅ Skills & Requirements:
- Minimum Qualification: 12th pass or higher
- Experience: 0–1 year (Freshers with good communication skills are welcome)
– both spoken and comprehension
- Excellent communication and interpersonal skills
- Problem-solving mindset with a calm and professional tone
- Basic computer knowledge and call handling etiquette