Sales Customer Support Executive

JOB OPENING - Customer Support Executive (Chat & Calling Process)

Company: Hitgrove Enterprises (Brand: Shopdop)

Location: C-40 Basement, Sector 58, Noida, Uttar Pradesh – 201301

We are looking for a responsible and customer-focused Customer Support Executive to handle customer queries through chat, WhatsApp, phone calls, and other support channels. The candidate will be responsible for assisting customers with product-related queries, order confirmation, order status, delivery updates, complaints, and general support.

Key Responsibilities

• Handle customer queries via WhatsApp, Live Chat, Phone Calls, Email, and Social Media.

• Attend incoming customer calls and make outbound calls for order confirmation, payment follow-ups, delivery coordination, and customer feedback.

• Assist customers with product selection, pricing, availability, and order-related queries.

• Track orders and provide shipment and delivery updates.

• Coordinate with courier partners and internal teams regarding delayed, undelivered, or returned shipments.

• Resolve customer complaints professionally and ensure customer satisfaction.

• Maintain records of customer interactions, follow-ups, and pending cases.

• Update customer and order details in CRM, Excel, or the company's internal system.

• Follow up with customers until their issues are resolved.

• Escalate complex cases to the concerned team whenever required.

• Maintain a polite, professional, and customer-friendly communication style.
  
  

Required Skills

• Good verbal and written communication in Hindi & English.

• Comfortable handling both Chat & Calling processes.

• Basic knowledge of MS Excel, Email, WhatsApp Business, and Internet.

• Good typing speed and multitasking ability.

• Strong communication, follow-up, and problem-solving skills.

• Quick learner with a responsible, disciplined, and positive attitude.

• Ability to work independently as well as in a team.
  
  

Eligibility

• Freshers & Experienced candidates are welcome to apply.

• Customer support experience will be an added advantage.
  
  

Job Details

• Job Type: Full-Time

• Work Mode: Work From Office

• Working Days: Monday to Saturday

• Office Timings: 10:00 AM – 7:00 PM
  
  

Probation & Growth

• 3 Months Probation Period

• Performance evaluation after probation.

• Salary increment and permanent confirmation based on performance.
  
  

Company Details

Company: Hitgrove Enterprises
Brand: Shopdop
Website: www.shopdop.in

How to Apply

📧 Email your updated CV to: hitgrove.enterprise@gmail.com

Important Note

Please apply only after carefully reading the complete Job Description. Only candidates who are comfortable with the job responsibilities, work timings, and work-from-office requirement should apply.

• It is a Full Time Sales / Business Development job for candidates with 0 - 6+ years Experience.