Customer Support Executive

We are hiring Customer Service Executives to manage end-to-end customer interactions for e-commerce operations. The role involves handling pre-sales and post-sales customer queries through email and chat, ensuring a high level of customer satisfaction.

Key Responsibilities

Pre-Sales Support

• Handle product-related customer queries

• Respond to shipping and delivery-related inquiries

Post-Sales Support

• Share order tracking details and delivery timelines

• Address queries related to order status

• Manage refunds and returns

• Resolve customer complaints and escalations

Additional Responsibilities

• Manage seller and product reviews

• Handle chargebacks

• Provide customer support via Email and Chat channels

Required Skills & Experience

• Experience in Customer Service / Customer Support

• Prior exposure to e-commerce or marketplace operations preferred

• Strong written communication skills

• Knowledge of order lifecycle, refunds, and returns

• Candidates from e-commerce or marketplace companies preferred

• Comfortable working in assigned night shifts

• Good problem-solving and customer-handling skills

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 3 years of experience. Strong communication skills, customer-centric approach, and ability to close deals are important for this profile. Proficiency in escalation management, email process, query resolution, voice process, international customer support is an added advantage.

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.