Customer Support Executive

We are seeking a motivated and enthusiastic Junior SaaS Sales Representative to join our

sales team. This entry-level position is ideal for individuals eager to start their career in software

sales and contribute to SurveyHeart's growth. The successful candidate will engage with

potential customers, understand their needs, and demonstrate how our solutions can benefit

their operations.

Key Responsibilities:

Market Outreach:

● Identify and research potential clients through various channels, including online

research, social media, and industry events.

● Reach out to prospects via phone calls, emails, and meetings to introduce our SaaS

solutions.

● Participate in relevant events to generate leads and convert them into clients.

Customer Engagement:

● Connect with existing users to understand their needs, requirements, and pain points.

● Conduct product demos to showcase features and benefits to potential clients.

● Develop and maintain strong relationships with prospects to provide tailored solutions.

● Collaborate with the sales manager to develop proposals and presentations for clients.

Customer Success:

● Actively engage with customers to understand their business goals and help them

achieve desired outcomes using SurveyHeart products.

● Assist customers in maximizing the utilization of the SurveyHeart products.

● Identify and research potential clients through various channels, including online

research, social media, and industry events.

● Reach out to prospects via phone calls, emails, and meetings to introduce our SaaS

solutions.

● Participate in relevant events to generate leads and convert them into clients.

Happy Customers:

● Maintain regular communication with clients to monitor satisfaction, address concerns,

and identify opportunities for upselling or cross-selling.

● Gather client feedback and collaborate with internal teams to drive continuous

improvement of our products and services.

● Strive to achieve sustained and higher Net Promoter Score (NPS) and Customer

Satisfaction (CSAT) scores.

Additional Responsibilities:

● Stay updated on industry trends and competitor offerings to effectively position our

products.

● Maintain accurate records of all sales activities and client interactions in the CRM

system.

● All other tasks that improve customer satisfaction and revenue

Qualifications:

● Master's degree in Business, Sales, Marketing, or a related field.

● Excellent verbal and written communication skills in English and Hindi. Telugu will be

added advantage.

● Basic understanding of software applications with the ability to learn new technologies

quickly.

● Strong ability to build relationships and engage with clients effectively.

● Self-driven with a proactive approach to achieving individual and team goals.

● Prior experience in SaaS sales is mandatory.

Thanks & Regards

HR Nishu

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹28000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., CELEBRATE JOBS LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 35 Customer Support Executive at CELEBRATE JOBS LLP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has 09:30 सुबह - 06:30 शाम timing.