Customer Support Executive

Dear Candidates,

We are urgently hiring for Customer Support Executive.

About the Role

Weird Wolf is seeking a Customer Support Executive to join our growing team. The role involves handling warranty registrations for customers who purchase our products from e-commerce and quick commerce platforms and providing timely support to resolve customer queries. The ideal candidate will be soft-spoken, professional, and fluent in both English and Hindi.

Key Responsibilities

• Respond to customer inquiries through phone, email, and chat promptly and professionally.

• Process and manage warranty registrations in a timely and accurate manner.

• Handle customer queries via phone, email, or chat, ensuring a positive customer experience.

• Maintain a calm and empathetic approach while dealing with various customer types.

• Provide accurate product and service information to customers.

• Maintain records of customer interactions and update warranty data in the system.

• Coordinate with internal teams for issue resolution or escalations.

• Update and maintain customer records and interactions in CRM systems.

• Ensure follow-ups with customers to confirm query resolution and satisfaction.

• Required Skills & Qualities

• Resolve customer complaints and issues efficiently to ensure high customer satisfaction.

• Participate in training programs to improve customer service skills.

• Excellent communication skills in English and Hindi.

• Soft-spoken and customer-oriented approach.

• Strong problem-solving and listening skills.

• Basic computer knowledge and ability to work on Excel, CRM/ERP tools.

• Ability to work in a fast-paced e-commerce environment.

Interested candidates can share their updated resumes directly at:

hr@weirdwolf.in or brhrmanager@gmail.com

Telephone Number : 9818308033

Company Name: Weird Wolf

Job Type: Full-time

Location: Okhla Industrial Area Phase 2, New Delhi

Job Type: Full-time

Working Days: Monday to Saturday

Timings: 11:00 AM – 6:00 PM

• It is a Full Time Sales / Business Development job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹24000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Blackhole Retail.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at Blackhole Retail
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has 09:00 AM - 06:00 PM timing.