Customer Support Executive

Key Responsibilities:

1. Client Communication & Support

   • Respond to client emails within 8 hours.

   • Reply promptly to client WhatsApp messages.

   • Maintain professional communication with all clients and partners.

2. Driver (Ambassador) Interaction & Recruitment

   • Interact with drivers (ambassadors) daily regarding schedules, tasks, and performance.

   • Recruit new drivers as per operational requirements.

   • Conduct basic screening, verification, and documentation for driver onboarding.

   • Explain company processes, service expectations, app usage, and behaviour guidelines to new drivers.

   • Ensure drivers are activated and ready for assignments.

3. Operational Coordination

   • Prepare and maintain the shift-wise roster for the operations team.

   • Coordinate with ambassadors for next-day activation during the last shift.

   • Ensure all tasks are completed within defined timelines.

4. Reporting & Documentation

   • Share daily reports with the management team.

   • Maintain attendance records for ambassadors on a daily basis.

   • Update attendance for task-based work.

5. Ambassador (Driver) Management

   • Track daily logins and ensure operational readiness.

   • Issue uniforms (jacket/shirt) after completion of 6 working days.

   • Monitor behaviour, performance, and escalate any issues to the operations manager.

6. Service Quality Assurance

   • Ensure timely resolution of operational issues.

   • Follow up with the team to close pending tasks.

   • Maintain high customer satisfaction through efficient support.

7. Internal Coordination

   • Work closely with operations, fleet, and management teams.

   • Assist with any additional responsibilities assigned by the operations manager.

Skills Required:

• Strong communication skills (written & verbal)

• Ability to interact confidently with drivers and clients

• Good coordination and follow-up

• Basic computer knowledge (email, Excel, app usage)

• Problem-solving attitude

• Ability to work in a fast-paced startup environment

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Post Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹22000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Adn Wheelserve Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at Adn Wheelserve Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has 09:00 AM - 08:00 PM timing.