A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
35,000 - 50,000 /month
Torin Wealth Management
New City Light, Surat
1 - 5 years Experience in Sales / Business Development
Full Time
Job Duties and Deliverables include, but are not limited to
Building and maintaining profitable relationships with key customers.
Resolving customer complaints quickly and efficiently.
Keep records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Follow up to ensure that appropriate actions were taken on customers requests.
Make regular calls to existing customers or potential customers to provide education, support, troubleshooting and sales information, related to services we offer.
Minimum Requirements
You have a bachelor’s degree in administration or a related field.
5-7 years of hands-on experience in a customer service role.
Ability to communicate correctly and clearly with all customers base.
Maintain a positive attitude focused on customer satisfaction.
Preferred Skills
Superior product knowledge
Excellent customer issue documentation skills
Good listening ability to understand customer issues very clearly and provide resolution
Ability to function independently as well as in a team
Demonstrated conflict resolution, negotiation, and de-escalation skills
Demonstrated ownership to resolve challenging customer issues, escalating when necessary
Ability to maintain regular and reliable attendance, including the daily schedule
