Sales Customer Relationship Manager

Company Details:

Who we are:

Shakti Group was incorporated in 2005. The Company was formed to develop well-designed, competitively priced Real Estate across Prime Locations of the Mumbai Metropolitan Region (MMR). Shakti Group is a pre-eminent focused Real estate company with a large, well-balanced portfolio comprising residential, commercial and Logistics. We've gained a good reputation in Real estate; because we deliver a service that provides integrity, professionalism and peace of mind to our clients. For more details, please visit our website here.

Company Website:  https://shaktigroup121.com/

Company Address:

Shakti Group- 915, Lodha Business District -2,

Lodha Supremus, Kolshet Road, Thane West – 400607

Job Description:

What You will do:

• Develop and maintain strong, long-term customer relationships to drive retention and loyalty.

• Handle complex customer queries, escalations, and complaints with effective resolution strategies.

• Oversee and ensure accuracy of customer data within the CRM system, maintaining data integrity.

• Analyse customer data, behaviour, and feedback to identify trends, insights, and improvement areas.

• Collaborate closely with sales, marketing, and service teams to enhance the overall customer journey.

• Drive lead management processes, including lead tracking, nurturing, and conversion support.

• Monitor team performance on customer interactions and ensure adherence to service standards.

• Prepare reports and dashboards on customer metrics, satisfaction levels, and CRM performance.

• Suggest and implement process improvements to enhance efficiency and customer experience.

• Plan and execute customer engagement initiatives such as events, campaigns, and feedback programs.

• Train and guide junior team members on CRM tools, processes, and customer handling.

• Ensure timely follow-ups and closures of all customer interactions and service requests.

Requirements:

• Graduate in any discipline (MBA preferred)

• Minimum 2+ years in CRM, Customer Relationship, or Customer Service roles.

• Strong communication, interpersonal, and relationship-building skills.

• Proven experience in handling customer escalations and resolving complex issues.

• Hands-on experience with CRM tools/software.

• Good analytical skills with the ability to interpret customer data and generate insights.

• Strong coordination skills to work cross-functionally with sales, marketing, and service teams.

Benefits:

• Flexible working hours

• Annual Leaves

• National Presence

• Celebrations

• Team outings

• Diwali Bonus

Shift Timing: 10 AM - 7 PM

Please feel free to reach out at 9892804621.

• It is a Full Time Sales / Business Development job for candidates with 6 months - 5 years of experience.