Customer Relationship Manager

25,000 - 40,000 /month

Raj Jewellers (s K Group)

Sector 18 Gurgaon, Gurgaon

4 - 6+ years Experience in Sales / Business Development

2 Openings

फुल टाइम

आवश्यक स्किल्स

Cold Calling

Wiring

जॉब हाइलाइट्स

Graduate and above

Females Only

09:00 AM - 06:00 PM | 6 days working

Job Benefits: PF

रजिस्टर करें, और देखें कि ये नौकरी आपके लिए सही है

जॉब डिस्क्रिप्शन

Job description:

Job Summary:
We are looking for a CRM Manager who will be responsible for handling customer relationships, managing the CRM team, resolving customer queries, and guiding customers to the nearest suitable branch as per their requirements. The candidate should have strong communication, team management, and customer handling skills.

Key Responsibilities:

Manage and supervise the CRM team and monitor daily activities
Handle customer queries, complaints, and escalations effectively
Guide and advise customers regarding nearby branches as per their location and requirements
Ensure proper follow-up with customers for smooth service experience
Maintain customer records and update CRM data regularly
Coordinate with branches for customer support and issue resolution
Monitor team performance and ensure timely query resolution
Prepare daily and monthly reports related to customer handling and team performance
Maintain high customer satisfaction and service quality standards
Train and support team members for better performance and communication

Required Skills:

Experience in CRM, Customer Support, or Retail Operations
Team handling and leadership ability
Customer relationship management experience
Knowledge of CRM software and MS Excel
Problem-solving and coordination skills
Ability to work under pressure and handle escalations

अन्य डिटेल्स

It is a Full Time Sales / Business Development job for candidates with 4 - 6+ years Experience.

More about this Customer Relationship Manager job

Who is eligible to apply for this Customer Relationship Manager job at Raj Jewellers (s K Group)?
Ans : Candidates should have a Graduate and above qualification and skills like Cold Calling, Wiring for this Customer Relationship Manager job offered by Raj Jewellers (s K Group).
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹40,000 per month in this Customer Relationship Manager position.
What is the work schedule for this Customer Relationship Manager job?
Ans : This Customer Relationship Manager job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 18 Gurgaon, Gurgaon.
How many vacancies are there for this Customer Relationship Manager job?
Ans : There are 2 vacancies for this Customer Relationship Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 4-7 years of experience are eligible to apply for this Customer Relationship Manager role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Customer Relationship Manager, you will work on skills like Cold Calling, Wiring.
What is the job location for this position?
Ans : The job location for this Customer Relationship Manager position is Sector 18 Gurgaon, Gurgaon.
Who is the right fit for this Customer Relationship Manager job?
Ans : A candidate having skills like Cold Calling, Wiring with 4-7 years of experience is the right fit for this Customer Relationship Manager job.
What makes this Customer Relationship Manager job a good opportunity?
Ans : This Customer Relationship Manager job is a good opportunity as it offers a salary between ₹25,000-₹40,000 per month. This is a Full Time job and has 2 openings.