Customer Relationship Manager

JOB DESCRIPTIONS FOR CRM:

JOB SUMMARY

We are looking for Customer Relationship Management (CRM) position who are responsible for  managing and nurturing relationships with clients, primarily architects, interior designers, and contractors, to drive sales and ensure customer satisfaction. This role requires a strong understanding of building materials, excellent communication and negotiation skills, and proficiency in CRM software. The CRM professional will work to understand client needs, manage projects, and facilitate communication between clients and internal teams. 

Key Responsibilities:

·         Client Relationship Management:

Building and maintaining strong relationships with key clients, including architects, interior designers, and contractors. 

·         Project Management:

Coordinating client projects from initial inquiry to completion, ensuring smooth communication and timely delivery of materials. 

·         Sales Support:

Identifying and pursuing new business opportunities, providing technical product knowledge, and assisting in closing sales deals. 

·         CRM System Management:

Utilizing CRM software to track client interactions, manage leads, and analyse customer data to improve engagement and retention. 

·         Cross-Functional Collaboration:

Working closely with marketing, sales, and operations teams to align CRM strategies with business objectives and ensure a seamless customer experience. 

·         Product Knowledge:

Maintaining a strong understanding of building materials, including their specifications, applications, and benefits. 

·         Customer Satisfaction:

Addressing client concerns and complaints promptly and efficiently, striving to exceed customer expectations. 

Skills & Qualifications:

·         Communication Skills:

Strong written and verbal communication skills to effectively interact with clients and internal teams. 

·         Negotiation Skills:

Ability to negotiate contracts and terms with clients to secure favourable outcomes. 

·         Problem-Solving Skills:

Ability to identify and resolve customer issues and challenges effectively. 

·         CRM Software Proficiency:

Familiarity with CRM systems and their functionalities. 

·         Industry Knowledge:

Understanding of the building materials industry, including market trends and competitor activities. 

·         Sales & Marketing Acumen:

Ability to identify and pursue new business opportunities, develop sales strategies, and implement marketing campaigns. 

·         Analytical Skills:

Ability to analyze customer data, identify trends, and make data-driven decisions to improve customer engagement and retention. 

·         Project Management Skills:

Ability to plan, organize, and manage projects effectively to ensure timely completion. 

·         Leadership & Teamwork:

Ability to lead and motivate team members, collaborate effectively with cross-functional teams, and foster a positive work environment. 

Qualification:

• A bachelor’s degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.

• 3-5 years of experience in a customer-facing role.

• It is a Full Time Sales / Business Development job for candidates with 3 - 5 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 3 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., PIONEER PANELS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at PIONEER PANELS
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has 09:00 AM - 06:00 PM timing.