Customer Relationship Manager

                                     Job Description: Post Sales Manager

Company: NKlusive

Location: Bengaluru

Department: Post-Sales / CRM

Company Description:

NK Realtors, is one of the largest vertically integrated real estate service providers in India since the last 40 years. Headquartered in Kolkata, the company is well known for its deep employee centric approach NK Realtors is easily one of the best organizations to work for and build careers. With the real estate industry on the threshold of tremendous growth over the next 20 years, NK Realtors with its rich history, brand & structure gives the perfect opportunity to grow your career.

“NKlusive” is an exclusive intermediary of NK Realtors dealing in “Premium & Luxury Homes”

Job Description

Assistant Manager – Post Sales are supposed to handle customer booking process from booking to handing over of the property for a given project, reminding the clients for payment, assisting them resolving their queries and ensuring they are satisfied with our services. Liaison with the developer. Maintaining of various client documents & performing Data entry in the software – PSMS.

 Key Responsibilities

·       To supervise that all booking documents should be in order, e.g., Booking Application Forms, Cheque along with proper KYC documents and entering them into software

·       Ensuring timely issue and dispatch of Allotment Letter, preparing Agreement for Sale and executing the same.

·       Ensuring strong coordination between Post Sales team with Buyer, Developer and Legal team regarding Registration of Agreement for Sale.

·       Ensuring achievement of Monthly Collection target by monitoring daily follow up for collection of payments from the buyers as well as banks within stipulated time.

·       Ensuring timely generation & dispatch of Money Receipts, Demand Letter, Payment Reminder Letter, Interest Letter to the buyers, preparation of NOC, Tripartite Agreement required for buyers opting for home loan.   

·       Ensuring timely generation of Brokerage Invoice from software and collection of the Brokerage payment from Developer within stipulated time frame.

·       To supervise events like Cancellation process & Re Sale of flats as per the company policies

·       Proper coordination between Developer, Buyer and the Home Loan provider.

·       Attending queries of customers, bankers and associates at all times at all stages of post-sale.

·       Supporting on customer enquiries for sales progression and development.

·       Responsible for providing weekly/fortnightly/monthly/quarterly/half-yearly/yearly reports for Post Sales, as and when required by Developer or any other concerned department.

·       Responsible for regular monitoring of team members.

·       To do audit of Post Sales team on quarterly basis

·       Liasoning with other departments and developers for smooth operations.

·       Be compliant with policies and procedures of the organization as well as the applicable local, state and central laws and acts.

·       One is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business.

·       Enhances organization reputation by accepting ownership for accomplishing the stated job & responsibilities; exploring opportunities to add value to job accomplishments.

Qualifications & Experience

Qualification - Graduation/Post Graduation in any stream

Experience – 2 to 5 years’ experience in the service industry in Customer Relationship/collection/accounting/post sales handling similar profile along with team handling experience.

Competencies – ERP Knowledge, proficiency in MS Office applications,

Excellent verbal skills

·       English, Hindi and Kannada

·       Strong in follow-ups and calendar management,

·       Responsiveness, Dynamic & Quick Learner.

·       Honesty and integrity.

·       Can work independently without much supervision/follow ups.

·       Strong interpersonal, analytical, organization and problem-solving skills;

·       He/she must be flexible, goal-oriented and highly organized and solve problems in a timely fashion.

·       Good Team Player.

• It is a Full Time Sales / Business Development job for candidates with 2 - 5 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹50000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., N K Realtors Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at N K Realtors Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has 09:00 AM - 06:00 PM timing.