Customer Relationship Manager

Job Title: Customer Relationship Manager (CRM)

Company: Mega Freight Movers Ltd.
 Location: Lower Parel, Mumbai
 Job Type: Full-Time
 Experience Required: 1–3 years
 Reports To: Credit Control Manager

Job Summary:

Mega Freight Movers Ltd. is looking for a proactive and customer-focused Customer Relationship Manager to manage client relationships, address concerns, and ensure timely coordination with internal teams. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a positive team-oriented approach.

Key Responsibilities:

●     Follow up with customers to resolve issues and ensure satisfaction.

●     Follow up on customer outstanding payments and coordinate with the credit control department will be the main focus.

●     Collaborate with internal departments to address and resolve client concerns efficiently.

●     Build and maintain strong client relationships to enhance customer loyalty and retention.

●     Provide timely and effective solutions to client challenges.

●     Monitor account performance and generate regular reports for internal stakeholders.

●     Maintain daily records of customer communications, issues, and follow-ups.

●     Use MS Excel and Word for data tracking, reporting, and documentation.

●     Generate & share MIS with customers

Requirements:

●     12th or Bachelor’s degree in any field.

●     1–3 years of experience in customer service, client relationship management, or CRM.

●     Excellent communication and interpersonal skills (both verbal and written).

●     Proficiency in MS Office (Excel, Word, Email).

●     Ability to multitask, work independently, and be a collaborative team player.

●     Strong problem-solving and follow-up skills.

●     Positive attitude with a customer-first mindset.

Key Skills:

●     Customer Service & Relationship Management

●     Communication & Coordination

●     MS Office (Excel & Word)

●     Follow-up & Documentation

• Teamwork & Time Management

• It is a Full Time Sales / Business Development job for candidates with 6 months - 3 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., MEGA FREIGHT MOVERS LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at MEGA FREIGHT MOVERS LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has 09:00 AM - 06:00 PM timing.