Customer Relationship Manager

About us: Sri Paka Ventures is a corporate catering services provider based in Chennai. We focus on providing healthy, home-style based food & beverage services for corporates.  

With kitchens in multiple locations of Chennai catering to clients, we are looking to expand our business presence and deepen our relationship with existing accounts.  

Role Overview:  

We are seeking a proactive and customer-focused Customer Relationship Manager to build and maintain strong client relationships within the food industry. The candidate will act as a Single Point of Contact (SPOC) for clients, ensuring smooth communication, understanding client requirements, and providing support related to food kitchen operations and services.

Key Responsibilities  

·       Act as the primary point of contact (SPOC) for clients regarding food kitchen-related operations and services.

·       Develop, maintain, and strengthen long-term client relationships.

·       Regularly communicate with clients to understand their requirements, concerns, and feedback.

·       Ensure timely resolution of client queries and escalate issues when required.

·       Coordinate with internal teams to ensure smooth service delivery and client satisfaction.

·       Maintain records of client interactions and provide periodic updates/reports.

·       Understand roles and operational processes within the food industry and support related activities.

·       Identify opportunities to improve customer experience and service quality.

·       Build strong professional relationships to ensure client retention and satisfaction.

What We’re Looking For 

• Good coordination and stakeholder management skills.

• Ability to work in a fast-paced environment.

• Ability to use MS Excel  

• Working proficiency in English, Tamil . Hindi knowledge added advantage  

• It is a Full Time Sales / Business Development job for candidates with 1 - 5 years of experience.