Customer Relationship Manager

Job Purpose:

To manage and improve relationships with customers, ensure customer satisfaction, and support business growth through effective CRM strategies and communication.

Key Responsibilities:

• Maintain and update the customer database in the CRM system.

• Handle customer queries, feedback, and complaints professionally.

• Develop and implement CRM campaigns to improve customer retention.

• Coordinate with sales, marketing, and service teams to ensure smooth communication with clients.

• Analyze customer data to identify trends, opportunities, and potential issues.

• Prepare regular CRM reports and submit to management (MD).

• Support in lead generation and follow-up activities.

• Ensure timely follow-up with clients after sales or service.

• Train staff on CRM usage and updates (if applicable).

Key Skills Required:

• Good communication and interpersonal skills.

• Knowledge of CRM software (e.g., Salesforce, Zoho, HubSpot, etc.).

• Strong data management and reporting ability.

• Problem-solving and customer service orientation.

• Basic knowledge of sales processes.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field.

• 1–3 years of experience in customer relationship or sales coordination (for Executive role).

• 4–6 years for managerial roles.

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Jalandhar.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Krome Dispense Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at Krome Dispense Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has 09:00 AM - 06:00 PM timing.