Customer Relationship Manager
Good communication in English
· Understanding about contact centre and thought process should be clear for working with company.
· Why want to join Lombard / contact center.
· What is Customer Service, What are the Quality required for customer care executive.
· Should talk on given topic.
Interview Process :
· There are total 3-4 Rounds of interview's.
· 1st HR Round, 2nd Round ( Communication check test), 3rd Operations Round (Team Leader) & 4th Operations Round ( Manager)
· Everyday Interview Tracker to be send over email along with the resume Daily. (Format as shared below