Customer Relationship Manager

Job Description

We are seeking a highly motivated and customer-focused Customer Relations Manager to join our team. The ideal candidate will be responsible for managing client relationships, resolving inquiries, ensuring smooth communication, and maintaining a positive customer experience throughout the service cycle.

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Key Responsibilities

Maintain professional communication with clients through phone calls, email, WhatsApp, and CRM software.

Handle client inquiries, provide accurate information, and guide them throughout service processes.

Monitor customer follow-ups and ensure timely updates and closures.

Manage escalation cases and provide resolutions efficiently.

Coordinate with internal departments to streamline client requests and improve service delivery.

Maintain client records and update CRM systems accurately.

Ensure client satisfaction and support retention strategies.

Report daily activities, service updates, and customer concerns to management.

• It is a Full Time Sales / Business Development job for candidates with 0 - 2 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Thrissur.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Helpline International Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 5 Customer Relationship Manager at Helpline International Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has 09:30 AM - 05:30 PM timing.