Customer Relationship Manager

30,000 - 40,000 /month

Ganpatraj Gold Private Limited

Sector 18 Gurgaon, Gurgaon

3 - 6+ years Experience in Sales / Business Development

1 Opening

Full Time

Skills Required

Cold Calling

Lead Generation

Wiring

Job Highlights

Graduate and above

Females Only

10:00 AM - 07:00 PM | 6 days working

Job Benefits: PF

Job Description

Job Summary:
We are looking for a CRM Manager who will be responsible for handling customer relationships, managing the CRM team, resolving customer queries, and guiding customers to the nearest suitable branch as per their requirements. The candidate should have strong communication, team management, and customer handling skills.

Key Responsibilities:

Manage and supervise the CRM team and monitor daily activities
Handle customer queries, complaints, and escalations effectively
Guide and advise customers regarding nearby branches as per their location and requirements
Ensure proper follow-up with customers for smooth service experience
Maintain customer records and update CRM data regularly
Coordinate with branches for customer support and issue resolution
Monitor team performance and ensure timely query resolution
Prepare daily and monthly reports related to customer handling and team performance
Maintain high customer satisfaction and service quality standards
Train and support team members for better performance and communication

Required Skills:

Experience in CRM, Customer Support, or Retail Operations
Team handling and leadership ability
Customer relationship management experience
Knowledge of CRM software and MS Excel
Problem-solving and coordination skills
Ability to work under pressure and handle escalations

Other Details

It is a Full Time Sales / Business Development job for candidates with 3 - 6+ years Experience.

More about this Customer Relationship Manager job

What skills and experience do you need for this Customer Relationship Manager job?
Ans : To apply for this Customer Relationship Manager job, candidates should have skills like Cold Calling, Lead Generation, Wiring along with 3-7 years of experience.
What salary is offered for this Customer Relationship Manager job?
Ans : The salary for this Customer Relationship Manager job ranges between ₹30,000-₹40,000 per month.
What is the work schedule for this Customer Relationship Manager job?
Ans : This Customer Relationship Manager job has 6 days working days and timings from 10:00 AM - 07:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 18 Gurgaon, Gurgaon.
How many vacancies are there for this Customer Relationship Manager job?
Ans : There is 1 vacancy for this Customer Relationship Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 3-7 years of experience are eligible to apply for this Customer Relationship Manager role. Only female candidates are eligible.
What does the role of Customer Relationship Manager involve?
Ans : As a Customer Relationship Manager, your work will involve skills like Cold Calling, Lead Generation, Wiring. This role is part of Sales / Business Development category.
What is the job location for this position?
Ans : The job location for this Customer Relationship Manager position is Sector 18 Gurgaon, Gurgaon.
Who is the right fit for this Customer Relationship Manager job?
Ans : A candidate having skills like Cold Calling, Lead Generation, Wiring with 3-7 years of experience is the right fit for this Customer Relationship Manager job.
What makes this Customer Relationship Manager job a good opportunity?
Ans : This Customer Relationship Manager job is a good opportunity as it offers a salary between ₹30,000-₹40,000 per month. This is a Full Time job and has 1 openings.