Customer Relationship Manager

Job Title: Customer Relationship Manager (Female Candidates Only)

Experience: 5+ Years
Education: Postgraduate (PG) or B.E. (Engineering)
Location: Madurai

Company Overview:

We are a growing organization focused on delivering top-tier solutions and services to our clients. As part of our expansion, we are seeking a female Customer Relationship Manager with strong communication, client-handling skills, and a technical or business background to join our team and drive customer satisfaction and engagement.

Job Summary:

The Customer Relationship Manager will be responsible for managing key client relationships, ensuring high levels of customer satisfaction, and identifying opportunities for account growth. This role requires excellent interpersonal skills, a problem-solving attitude, and a strong ability to understand client needs and align them with company solutions.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, ensuring seamless communication and support.

• Build and nurture long-term relationships with customers to promote loyalty and retention.

• Understand client needs, pain points, and goals to offer tailored solutions.

• Coordinate with internal teams (Sales, Product, Support) to deliver customer-focused outcomes.

• Manage onboarding, training, and implementation processes for new clients.

• Track customer satisfaction metrics and proactively address concerns or complaints.

• Identify upsell and cross-sell opportunities and work with the sales team to capitalize on them.

• Maintain accurate records of customer interactions and service issues using CRM tools.

• Conduct regular client meetings and business reviews.

Candidate Requirements:

• Education: Postgraduate (MBA, M.Com, etc.) or B.E. degree from a recognized institution.

• Gender: Female candidates only (as part of our diversity and inclusion initiative).

• Experience: Minimum of 5 years in customer relationship management, account handling, or client servicing.

• Strong communication and presentation skills.

• Excellent interpersonal and problem-solving abilities.

• Proficiency in CRM tools (e.g., Salesforce, Zoho CRM, HubSpot).

• Ability to multitask and manage client accounts in a fast-paced environment.

Preferred Skills:

• Experience in [insert preferred industry if any – e.g., IT services, SaaS, Finance].

• Knowledge of project coordination or basic technical understanding (especially for BE graduates).

• Ability to work independently while collaborating with cross-functional teams.

What We Offer:

• Competitive salary package.

• Supportive work culture with a focus on diversity and inclusion.

• Opportunities for leadership development and growth.

• Work-life balance and flexible working environment.

• It is a Full Time Sales / Business Development job for candidates with 5 - 6+ years Experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Post Graduate and above and above with 5 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month + Incentives that depends on your interview. It's a Full Time job in Madurai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Elysium Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at Elysium Technologies Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has 09:00 AM - 06:00 PM timing.