Customer Relationship Manager

# Job Title: CRM Executive (Customer Relationship Management)

Location: C-76, Sector 8, Noida

Working Hours: 9:00 AM – 6:00 PM

Working Days: Monday to Saturday

Salary Range: ₹15,000 – ₹25,000 per month (based on experience)

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## About the Company

We are manufacturers of Clear Tins, Clear Jars, and Clear Cake Boxes, serving bakery owners, gifting businesses, and FMCG brands across India through both offline and online channels (ezeepack.com).

We are looking for a smart, confident, and technology-friendly CRM Executive who can manage customer communication, backend coordination, and online dispatch processes.

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## Role Overview

The CRM Executive will be responsible for:

• Customer interaction (calls + WhatsApp + follow-ups)

• Order coordination and dispatch management

• Online sales handling and abandoned cart recovery

• Backend coordination between sales, production, and dispatch

• Conversion tracking and repeat customer development

This role requires strong communication skills, structured thinking, and comfort with digital tools.

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## Key Responsibilities

### 1. Customer Handling & Sales Calling

• Call existing customers for repeat orders

• Follow up on leads generated via website, exhibitions, WhatsApp, and portals

• Handle customer queries and complaints professionally

• Convert inquiries into confirmed orders

• Call on abandoned carts and recover online sales

### 2. Online Sales & Dispatch Management

• Coordinate online orders from ezeepack.com

• Ensure proper order confirmation and payment verification

• Coordinate with dispatch team for timely shipment

• Update tracking details and communicate with customers

• Ensure smooth dispatch of online and offline orders

### 3. Backend & Coordination Work

• Maintain CRM data in Google Sheets / CRM software

• Coordinate internally with production and dispatch

• Maintain customer records and follow-up tracker

• Ensure proper documentation of orders and status updates

• Support management with daily reports

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## Candidate Requirements

Minimum •1 year experience•• in calling, sales, or customer handling

• Experience in telecalling / customer support / inside sales preferred

• Strong Hindi communication (mandatory)

• Basic to manageable English (spoken and written)

• Comfortable with technology (Google Sheets, WhatsApp Web, email, CRM tools)

• Must own a laptop

• Organized and disciplined in follow-ups

• Good listening skills and polite tone

• Female candidates preferred

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## Educational Background

• BBA preferred

• Any graduation with relevant experience is acceptable

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## Ideal Candidate Profile

• Confident on phone calls

• Structured in daily reporting

• Quick learner with software tools

• Can handle pressure during peak dispatch days

• Sales-oriented mindset with follow-up discipline

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## Growth Opportunity

This role can grow into:

• Senior CRM Executive

• Online Sales Manager

• Customer Success Lead

• It is a Full Time Sales / Business Development job for candidates with 6 months - 3 years of experience.