Customer Relationship Manager

Key Responsibilities:

• Customer Relationship Management:

  Building and maintaining strong relationships with customers, including handling inquiries, addressing complaints, and ensuring timely and efficient service. 

• Data Management:

  Maintaining accurate and up-to-date customer information within the CRM platform, including contact details, purchase history, and service records. 

• Communication:

  Communicating with customers through various channels, including phone, email, and in-person interactions, to provide support and build rapport. 

• Problem-Solving:

  Identifying customer issues, analyzing root causes, and implementing solutions to improve customer satisfaction and loyalty. 

• Collaboration:

  Working with sales, marketing, and service teams to align CRM strategies with overall business objectives and ensure a cohesive customer experience. 

• Sales Support:

  Utilizing CRM data to identify sales opportunities, track leads, and assist sales representatives in closing deals. 

• Performance Monitoring:

  Tracking key CRM metrics, such as customer satisfaction, retention, and sales performance, to identify areas for improvement. 

• Process Improvement:

  Identifying opportunities to enhance CRM processes, automate tasks, and improve efficiency. 

• Customer Feedback:

  Collecting and analyzing customer feedback to identify trends, pain points, and opportunities for improvement. 

• Compliance:

  Ensuring adherence to relevant regulations and legal requirements related to customer data and privacy. 

• It is a Full Time Sales / Business Development job for candidates with 3 - 6 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 3 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹20000 per month that depends on your interview. It's a Full Time job in Allahabad.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., DEE MOTORS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 2 Customer Relationship Manager at DEE MOTORS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has 10:00 AM - 07:00 PM timing.