Customer Relationship Manager

Key Responsibilities

Customer Relationship Management:

• Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.

• Oversee customer interactions, providing timely and effective resolutions to complaints and inquiries.

• Maintain regular engagement to keep customers updated on new products, services, and offerings.

Strategic Sales & Growth:

• Assist in expanding the customer base through upselling and cross-selling relevant healthcare and insurance services.

• Conduct business reviews using CRM programs to identify opportunities for improvement.

• Analyze customer needs and preferences to tailor services and enhance overall experience.

Market Insights & Competitor Strategy:

• Stay informed about market trends and competitor activities, providing strategic insights to optimize sales strategies.

• Collaborate with managers and teams to plan and execute customer engagement strategies.

Operational & Compliance Management:

• Ensure all customer interactions and transactions are handled with professionalism and compliance with industry standards.

• Accurately document customer interactions within CRM systems to maintain a structured approach to client management.

Performance & Incentives:

• Work towards achieving sales targets and performance-based incentives.

• Provide feedback on customer trends and business opportunities to drive growth initiatives.

Qualifications & Experience

Education:

• Bachelor’s degree in any field.

• Certifications or training in sales, customer relationship management, or insurance are advantageous.

Experience:

• 1-3 years of experience in tele-sales, preferably in the insurance, healthcare, or financial services industry.

• Prior experience in CRM-based customer engagement is a plus.

Skills & Competencies:

• Excellent communication skills in Hindi and English (written & verbal).

• Strong sales acumen, negotiation skills, and the ability to manage customer relationships effectively.

• Proficiency in CRM software and MS Office Suite.

• Ability to identify customer needs and address concerns proactively.

• Self-motivated and goal-orientated with a results-driven mindset.

Benefits & Perks

• Competitive fixed salary + performance-based incentives.

• Health and wellness benefits.

• Training & professional development opportunities.

• Career advancement within a growing and dynamic organisation.

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., CAREER CRAFT COMPANY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 2 Customer Relationship Manager at CAREER CRAFT COMPANY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has 09:00 AM - 06:00 PM timing.