Customer Relationship Manager

Job Description for a Customer Relationship Manager (CRM)

Job Title: Customer Relationship Manager (CRM)

Job Summary:

We are seeking a dynamic and client-focused Customer Relationship Manager (CRM) to join our team at Ravi Graphics a fast-growing graphic design company specializing in branding, digital assets, packaging, and marketing visuals. The CRM will be responsible for nurturing client relationships, managing project communications, and ensuring a seamless customer experience from onboarding to delivery.

This role requires a mix of account management, communication, and organizational skills, with a passion for design and visual creativity.

Key Responsibilities:

• Client Communication: Act as the primary point of contact for assigned clients, ensuring clear, professional, and timely communication.

• Account Management: Build and maintain strong, long-lasting client relationships; understand client needs and objectives.

• Project Coordination: Work closely with the design team to ensure client requirements are accurately translated into creative briefs and delivered on time.

• Feedback Management: Gather, organize, and communicate client feedback; ensure revisions are managed effectively.

• Customer Satisfaction: Monitor customer satisfaction and proactively address any issues or concerns.

• Upselling & Retention: Identify opportunities to upsell design services and solutions to existing clients; support client retention initiatives.

• Reporting: Provide regular updates to management on client engagement, project status, and retention metrics.

Requirements:

• Proven experience as a Customer Relationship Manager, Account Manager, or similar role in a creative or service-based industry.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Ability to work collaboratively with designers, marketers, and developers.

• A proactive and problem-solving mindset.

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred.

• Languages must know: English, Kannada & Hindi

• Interested candidates can send their profile to hr1.ravigraphics@gmail.com

Why Join Us?

• Work with a talented team of creatives and strategists.

• Collaborative, innovative, and flexible work environment.

• Opportunities for professional growth and development.

• Competitive salary and benefits.

Work Environment

• We work 6 days a week.

• Opportunity for growth within a dynamic, tech-driven company

• Office is located in Industrial Town Road, Rajajinagar.

• It is a Full Time Sales / Business Development job for candidates with 2 - 3 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., BAG FACTORY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at BAG FACTORY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has 09:00 सुबह - 06:30 शाम timing.