A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 28,000 /month*
Airtel
Sector-4 Bokaro, Bokaro
₹10,000 incentives included
6 - 48 months Experience in Sales / Business Development
Full Time
A Customer Relationship Officer (CRO) plays a crucial role in managing and enhancing customer interaction to ensure satisfaction and loyalty.
Their primary responsibility is to build strong relationships with clients, address their concerns, and improve the overall customer experience.
Key responsibilities.
Customer Support:-
Respond to inquiries, resolve complaints, and provide product/service information.
Relationship management:-
Develop and maintain positive relationships with customers to foster loyalty.
Sales & upselling:-
Identify opportunities to promote additional products or services.
Data Management:-
Maintain accurate records of customer interactions and transactions.
Collaboration:-
Work closely with internal teams to address customer needs efficiently.
Feedback & Improvement:-
Gather customer feedback and suggest improvements to enhance service quality.
Qualification & Skills:-
Strong communication and interpersonal skills. Problem - solving abilities and customer service orientation.
Experience in sales, customer support and relationship management.
Ability to work in a fast paced environment and handle multiple tasks.
