Job Description:
Position- Customer Care Executive
Experience- 0 to 1 Year
Position For - Only Male Candidate
Roles & Responsibilities :-
Handle customer inquiries via phone, email from international clients.
Provide timely and accurate information and support to customers.
Resolve customer complaints and issues efficiently and effectively.
Maintain a high level of customer satisfaction through exceptional service.
Collaborate with other departments to address and resolve customer concerns.
Document customer interactions and feedback in the CRM system.
Stay updated on product knowledge and company policies.
Identify and escalate priority issues to appropriate resources.
Qualifications
Bachelor’s OR Diploma degree or equivalent work experience.
Proven experience in international customer service or support roles.
Excellent verbal and written communication skills.
Strong problem-solving skills and attention to detail.
Ability to work flexible hours to accommodate different time zones.
Cultural sensitivity and ability to interact with diverse customers.
Proficiency in English (Fluent)
Skills
Customer Relationship Management (CRM) software
Conflict resolution
Multilingual communication
Email and chat support
Time management
Product knowledge
Interpersonal skills
Adaptability
Note- Immediate Joining