Job SummaryThe CRM Executive is responsible for managing customer relationships, maintaining accurate customer data, and supporting sales and marketing activities to enhance customer satisfaction and repeat business in the jewellery showroom/brand. This role plays a key part in improving customer retention and brand loyalty.Key Roles & ResponsibilitiesMaintain and update customer data in the CRM system (purchase history, preferences, birthdays, anniversaries, etc.).Coordinate with sales and showroom teams to track customer interactions and follow-ups.Plan and execute customer engagement activities such as festival offers, loyalty programs, and personalized promotions.Handle customer feedback, complaints, and service requests, ensuring timely resolution.Generate CRM reports on customer visits, sales conversions, repeat customers, and campaign performance.Support marketing campaigns via SMS, WhatsApp, email, and calls.Ensure data accuracy, confidentiality, and compliance with company policies.Assist in improving customer experience across showroom and digital touchpoints.Required Skills & QualificationsAny graduate preferred femalesExperience in CRM, customer service, or showroom operations (jewellery/retail experience is an advantage).Strong communication and interpersonal skills.Proficiency in CRM software, MS Excel, and basic reporting.Customer-focused attitude with attention to detail.Ability to coordinate with multiple departments.ExperienceFresher to 3 years of experience in CRM, customer relations, or retail/showroom operations.Jewellery or luxury retail experience is highly preferred.
Other Details
- It is a Full Time Sales / Business Development job for candidates with 0 - 2 years of experience.
More about this Customer Relationship Executive job
What is the eligibility criteria to apply for this Customer Relationship Executive job?
Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Customer Relationship Executive job?
Ans: This Customer Relationship Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Relationship Executive job?
Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., White Fire Diamonds India Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Relationship Executive role?
Ans: There is an immediate opening of 3 Customer Relationship Executive at White Fire Diamonds India Private Limited
Who can apply for this job?
Ans: Only Female candidates can apply for this Sales / Business Development job.
What are the timings of this Customer Relationship Executive job?
Ans: This Customer Relationship Executive job has 09:00 AM - 06:00 PM timing.
Candidates can call HR for more info.
A Naukri Group company
LoginHire Local Staff
15,000 - 25,000 /month
White Fire Diamonds India Private Limited
Thiyagaraya Nagar, Chennai
0 - 2 years Experience in Sales / Business Development
Full Time
