Customer Relationship Executive

Company Details:
Chocovic- Happiness in a box!!! The name says it all. We are Ludhiana (Punjab -North India) based brand dealing in wedding cards & boxes, baby shower gifts, anniversary or birthday favors, festive hampers, corporate gifting and much more. We load these beautiful boxes and hampers with our delectable food items that our completely in house

Role Overview:
We are looking for a pleasant and confident Customer Relationship Executive who will be the face of Chocovic – Gifting Sector, Ludhiana. The role involves greeting customers, handling enquiries, maintaining customer data, and ensuring a warm customer experience.

Key Responsibilities:

• Greet and assist walk-in customers courteously

• Handle customer enquiries and engage customers until the RM is available

• Maintain and update customer enquiry data in Excel

• Coordinate between customers and the RM/team

• Ensure a positive and welcoming customer experience

• Assist customers with basic product information and gifting options

Required Skills & Qualities:

• Good verbal communication skills

• Confident, presentable, and customer-friendly personality

• Basic knowledge of MS Excel for data maintenance

• Ability to multitask and manage customer interactions smoothly

• Polite, patient, and well-organized

Experience:

• 0–2 years of experience in customer handling, front desk, or sales support preferred

• Freshers with good communication skills can apply

Why Join Chocovic:

• Work with a premium gifting brand

• Customer-facing role with learning and growth opportunities

• Friendly and professional work environment

• It is a Full Time Sales / Business Development job for candidates with 6 months - 3 years of experience.