Customer Relationship Executive

Job Title: Customer Relationship Manager (CRM)

Company: Ola Car Wash – The Detailing Gang®
Location: Okhla Phase-2, New Delhi
Employment Type: Full-Time

Job Overview

Ola Car Wash – The Detailing Gang® is seeking a proactive and customer-focused Customer Relationship Manager (CRM) to manage client interactions, drive sales conversions, and enhance customer satisfaction. The ideal candidate will be responsible for handling inquiries, maintaining long-term relationships, and ensuring a seamless customer experience across all touchpoints.

Key Responsibilities

1. Customer Handling & Relationship Management

• Manage inbound and outbound customer interactions via calls, WhatsApp, and walk-ins

• Build and maintain strong, long-term customer relationships

• Address customer queries, concerns, and complaints effectively

• Ensure high levels of customer satisfaction and retention

2. Sales & Revenue Generation

• Convert leads into confirmed bookings for car wash and detailing services

• Upsell premium services such as PPF, ceramic coating, and detailing packages

• Achieve assigned sales targets and performance KPIs

• Follow up with existing customers for repeat business

3. Booking & Coordination

• Handle service bookings and schedule appointments

• Coordinate with operations/technician teams for smooth service delivery

• Ensure timely updates to customers regarding service status

4. CRM & Data Management

• Maintain accurate customer records in CRM/software

• Track leads, conversions, and customer history

• Generate reports on sales performance and customer feedback

5. Customer Experience Enhancement

• Collect feedback and implement improvements

• Ensure a premium experience aligned with brand standards

• Handle post-service follow-ups and reviews

Required Skills & Qualifications

• Minimum 1–3 years experience in customer handling, sales, or CRM roles

• Strong communication and interpersonal skills (Hindi & English)

• Sales-driven mindset with negotiation abilities

• Basic knowledge of MS Excel/CRM tools

• Ability to handle pressure and meet targets

Preferred Experience

• Experience in automotive/car detailing/car wash industry is an advantage

• Familiarity with upselling premium services (PPF, coating, detailing)

Key Competencies

• Customer-first approach

• Sales orientation

• Problem-solving ability

• Time management and multitasking

• Team coordination

• It is a Full Time Sales / Business Development job for candidates with 3 - 6+ years Experience.