Customer Relationship Executive

Job Role: Customer Relationship Executive (Inbound & Upselling)

Location: Bangalore (Work from office)

About NoBroker:

NoBroker.com is India's first Proptech unicorn, offering a brokerage-free property search portal connecting house/property owners and tenants/buyers directly. The company was founded in March 2014 by alumni from IIT Bombay, IIT Kanpur, and IIM Ahmedabad, and has served over 30+ lakh customers monthly. NoBroker.com has raised a total of $366 Million from investors such as Google, General Atlantic, SAIF Partners, Tiger Global, Moore Capital Management, Beenext, KTB Ventures, Digital Garage, Qualgro, Rocketship VC, and Fulcrum Capital. Its Angel Investors are Vijay Shekhar Sharma and Anand Chandrashekharan. The team of 2000+ people is passionate about fulfilling real estate requirements without any brokerage, using a technologically advanced platform, and offers numerous world-class services. The company serves Mumbai, Bangalore, Pune, Chennai, Delhi-NCR, Hyderabad.

NoBroker’s services include verified brokerage-free properties for buyers and tenants, quality brokerage-free tenants and buyers for property owners, online rental agreements, packers and movers services, home services like painting and cleaning, home loans, dedicated services for NRI customers and CPMS, furniture and interior decoration, and NoBrokerHood - a visitor, society, & accounts management software for apartment societies.

NoBroker.com offers its employees a huge work-independence, passionate peers, meritocratic work culture, steep learning curve, massive growth environment, loads of fun, best-in-class salaries, and ESOPs.

Roles and Responsibilities:

Inbound Call Handling:

● Receive incoming calls from new & existing customers.

● Listen actively to understand customer concerns, inquiries, and feedback.

● Provide prompt and accurate responses to customer queries.

● Demonstrate empathy and professionalism in all customer interactions.

Issue Resolution:

● Create tickets or cases for reported issues or concerns.

● Coordinate with relevant internal teams such as technical support, product development, and billing to resolve customer issues efficiently.

● Follow up with customers to ensure satisfactory resolution and gather feedback on the resolution process.

Cross-functional Coordination:

● Collaborate with multiple teams and stakeholders to prioritize and expedite issue resolution.

● Act as a liaison between customers and internal teams, ensuring clear communication and alignment on resolution timelines and action plans.

Upselling and Cross-selling:

● Identify opportunities to upsell service subscriptions and relevant products to existing customers during the interaction.

● Tailor upselling strategies based on customer needs and preferences.

● Effectively communicate the value proposition of additional services or products to customers.

Performance Tracking and Reporting:

● Maintain accurate records of customer interactions, including issues raised and resolutions provided.

● Track upselling performance metrics such as conversion rates, revenue generated, and customer feedback.

● Provide regular reports to management on customer service performance and upselling efforts.

Key Competencies:

● Bachelor’s degree in business administration, marketing, or a related field (preferred).

● Proven experience in customer service or sales roles, preferably in a service-oriented industry.

● Excellent communication skills, both verbal and written.

● Strong problem-solving abilities and attention to detail.

● Ability to multitask and prioritize tasks effectively in a fast-paced environment.

● Proficiency in using customer relationship management (CRM) software and ticketing systems.

● Demonstrated ability to work collaboratively with cross-functional teams.

● Empathy and patience in dealing with customer concerns and inquiries.

● Sales-oriented mindset with a focus on delivering value to customers.

The Customer Experience Executive (Inbound & Upselling) plays a pivotal role in maintaining high customer satisfaction levels, resolving issues promptly, and driving revenue growth through upselling opportunities. By effectively managing inbound customer calls, coordinating with internal teams, and identifying upselling opportunities, the executive contributes to the overall success of the organization's customer service and sales efforts.

Benefits and Perks:

● Best remuneration structure in the market

● High growth career progression towards your success

● The opportunity to work for a well-established and stable organization

● Medical cover up

● Lunch and Snacks on the house

Share me you resume to this email ID if you are Interested for this profile:

Niharika.r@nobroker.in

• It is a Full Time Sales / Business Development job for candidates with 0 - 6 months of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹22000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., NOBROKER.COM.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 2 Customer Relationship Executive at NOBROKER.COM
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has 10:30 AM - 07:00 PM timing.