Customer Relationship Executive

Job Title: Customer Relationship Executive (CRE)
Department: Sales
Location: [Sarona, Raipur, Chhattisgarh]

Job Summary:

The Customer Relationship Executive (CRE) will act as the key point of contact between customers and the dealership, ensuring a smooth customer experience throughout the sales and service journey. The role involves handling customer queries, managing appointments, coordinating with sales/service teams, and maintaining strong customer relationships to drive satisfaction and loyalty.

Key Responsibilities:

• Welcome customers to the dealership and ensure a professional, friendly experience.

• Understand customer needs and guide them regarding products, services, offers, and processes.

• Coordinate test drives, service appointments, and vehicle deliveries.

• Follow up with customers on inquiries, service reminders, feedback, and pending actions.

• Resolve customer concerns promptly by coordinating with relevant departments.

• Maintain accurate records of customer interactions in CRM systems.

• Support sales and service teams in achieving customer satisfaction and retention goals.

• Assist in customer engagement activities, events, and campaigns.

• Provide timely MIS reports on customer feedback, complaints, and resolutions.

Key Skills & Competencies:

• Excellent communication and interpersonal skills.

• Customer-oriented approach with strong problem-solving ability.

• Pleasant personality with professional grooming.

• Ability to multitask and coordinate effectively.

• Basic knowledge of automobiles and dealership processes (preferred).

• Proficiency in MS Office and CRM tools.

Qualifications & Experience:

• Graduate in any discipline (preferred in Business/Commerce/Marketing).

• 1–3 years of experience in customer service / front office / sales (Automobile industry preferred).

• Freshers with strong communication skills may also apply.

• It is a Full Time Sales / Business Development job for candidates with 0 - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹17000 per month + Incentives that depends on your interview. It's a Full Time job in Raipur.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., MAHADEVA MOTOWHEELS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 1 Customer Relationship Executive at MAHADEVA MOTOWHEELS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has 10:00 दोपहर - 07:00 शाम timing.