Customer Relationship Executive

Customer Relationship Executive

We are seeking a dynamic and customer-focused individual to join our travel and tourism team. The ideal candidate will play a key role in delivering exceptional service and ensuring seamless travel experiences for clients.

Key Responsibilities:

🔹 Customer Service Excellence
Respond promptly to customer inquiries, resolve complaints with empathy and efficiency, and ensure a high level of satisfaction and trust.

🔹 Reservation & Booking Management
Assist clients with booking travel arrangements, including trains, accommodations, transportation, and activities using relevant reservation systems or software.

🔹 Itinerary Planning
Collaborate with customers to design personalized travel plans that align with their preferences, budget, and travel goals. Provide clear information on destinations, attractions, and services.

🔹 Effective Communication
Maintain regular communication with customers via phone, email, and social media. Provide timely updates about bookings, schedule changes, or any disruptions.

🔹 Relationship Building
Develop and nurture long-term client relationships. Understand customer preferences and provide thoughtful recommendations to encourage loyalty and repeat business.

🔹 Upselling & Cross-Selling
Identify opportunities to enhance travel experiences by suggesting premium services such as upgraded accommodations, travel insurance, guided tours, or custom packages.

🔹 Feedback & Service Improvement
Collect customer feedback and reviews to assess satisfaction levels. Address concerns proactively and suggest improvements to enhance the overall service experience.

🔹 Crisis Handling
Provide support during unforeseen travel disruptions like cancellations or emergencies. Offer timely solutions, rebookings, and alternative arrangements to ensure client satisfaction.

🔹 Product Knowledge
Stay informed about tourism products, destinations, local events, and industry trends. Be a reliable source of information for customers seeking travel advice.

🔹 Team Collaboration
Work closely with internal teams such as sales, marketing, and operations to coordinate smooth service delivery. Share customer insights to support continuous improvement.

Required Skills & Attributes:

• Excellent verbal and written communication skills

• Strong interpersonal and problem-solving abilities

• Multilingual skills (English, Tamil, Hindi preferred)

• Basic computer proficiency (CRM tools, MS Office)

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., LETZBIZZ.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 1 Customer Relationship Executive at LETZBIZZ
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has 09:00 AM - 06:00 PM timing.