A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 25,000 /month
Kimana Motors Private Limited
Satellite, Ahmedabad
2 - 6+ years Experience in Sales / Business Development
Full Time
We are looking for a Customer Relationship Executive to join our team Kimana Motors Pvt Ltd. The role involves managing customer calls, delivering outstanding customer service related to orders. Join us for a great work environment with various opportunities for career growth.
The job role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed.
Key Responsibilities:
Manage incoming and outgoing calls.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
