Customer Relationship Executive

Customer Relationship Executive – Job Responsibilities

1. Lead Management & Follow-up

   • Contact potential and existing customers via phone, email, or WhatsApp to introduce products/services.

   • Follow up on assigned leads to convert them into sales or secure payments.

   • Maintain proper records of leads, conversations, and status updates in the CRM system.

2. Customer Communication & Relationship Building

   • Build and maintain positive relationships with customers for repeat business.

   • Address client inquiries promptly and provide accurate product/service information.

   • Handle objections politely and professionally to close the sale or ensure payment.

3. Payment & Collection Management

   • Send payment reminders to customers for pending dues.

   • Guide customers through payment processes and assist with any transaction issues.

   • Coordinate with the accounts team to update payment status.

4. Service Support & Issue Resolution

   • Handle basic post-sales service queries to ensure customer satisfaction.

   • Escalate unresolved issues to the concerned department.

5. Reporting & Documentation

   • Prepare daily/weekly reports on lead follow-ups, payment collections, and closures.

   • Maintain up-to-date records of customer interactions and transactions.

6. Team Coordination

   • Work closely with the sales and marketing team to improve lead conversion rates.

   • Share customer feedback to help improve products and services.

• It is a Full Time Sales / Business Development job for candidates with 0 - 6+ years Experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., INFOTECH EDGE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 1 Customer Relationship Executive at INFOTECH EDGE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has 09:30 सुबह - 06:30 शाम timing.