Customer Relationship Executive

Job Summary:

The Customer Relation Executive (CRE) will be the first point of contact for customers at the dealership. Responsible for ensuring excellent customer service, handling customer queries and complaints, coordinating service appointments, and maintaining strong post-service relationships to ensure customer satisfaction and retention.

Key Responsibilities:

1. Greet and welcome customers at the dealership and attend to their queries courteously.

2. Handle inbound and outbound calls related to service reminders, feedback, follow-ups, and appointment confirmations.

3. Maintain and update the customer database in the CRM system.

4. Coordinate with service advisors, technicians, and other departments to ensure timely service delivery.

5. Manage customer complaints and escalate unresolved issues to the concerned department for quick resolution.

6. Take customer feedback post-service and ensure satisfaction levels are met.

7. Assist in organizing customer engagement programs like service camps, loyalty events, etc.

8. Support in documentation work such as job cards, service invoices, feedback forms, etc.

9. Maintain front office decorum and ensure a welcoming environment for walk-in customers.

• It is a Full Time Sales / Business Development job for candidates with 0 - 1 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Diploma and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹18000 per month + Incentives that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., GARVE CAR MANIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 5 Customer Relationship Executive at GARVE CAR MANIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has 09:00 AM - 06:00 PM timing.