Customer Relationship Executive

Job Title: Customer Relationship Executive

Job Summary

We are seeking a proactive and customer-focused Customer Relationship Executive to join our team. The ideal candidate will be responsible for managing client relationships, addressing customer queries, providing product/service information, and ensuring overall customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to delivering exceptional service.

Key Responsibilities

• Build and maintain strong, long-term relationships with customers.

• Handle customer inquiries via phone, email, and in person.

• Provide accurate information about products and services.

• Resolve customer complaints and issues promptly and professionally.

• Follow up with clients to ensure their issues are resolved and satisfaction is achieved.

• Maintain updated customer records in CRM systems.

• Coordinate with internal teams (sales, support, operations) to meet customer needs.

• Identify up-selling or cross-selling opportunities when appropriate.

• Prepare reports on customer feedback, service performance, and trends.

Required Skills & Qualifications

• Bachelor’s degree in any discipline (preferred).

• Proven experience in customer service, client handling, or sales support.

• Excellent verbal and written communication skills.

• Strong interpersonal and relationship-building abilities.

• Ability to multitask and manage time effectively.

• Problem-solving attitude with high customer orientation.

• Proficiency in MS Office and CRM tools (added advantage).

Preferred Qualities

• Warm, professional, and customer-centric attitude.

• Ability to stay calm under pressure.

• Strong listening skills and empathy.

• Team player with a positive approach.

Work Environment

• Job Type: Full-time

• Location: On-site / Hybrid / Remote (Customize as needed)

• Salary: As per industry standards

• Benefits: Incentives, training & development, growth opportunities

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• It is a Full Time Sales / Business Development job for candidates with 1 - 6+ years Experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹32000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., Flywings Placement.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 90 Customer Relationship Executive at Flywings Placement
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has 09:30 AM - 07:00 PM timing.