Handle customer inquiries via phone, email, or in-person.
Coordinate with internal departments (sales, dispatch, accounts) for order processing.
Maintain customer data, order history, and communication records.
Follow up for payments, order status, and delivery schedules.
Manage complaints, feedback, and ensure timely resolution.
Generate and share daily/weekly customer reports.
Assist in sales support activities like quotation preparation, order entry, and invoice follow-ups.
Maintain good relationships with new and existing clients.