Job Title : Customer Relationship Executive
Department - Service
Reports To - Centre Manager
The Customer Relationship Executive (Sales & Service) plays a pivotal role in ensuring customer satisfaction and driving revenue growth. This position combines responsibilities in both sales and service, requiring the candidate to manage client relationships, address inquiries, and proactively identify opportunities for revenue generation.
1. Client Relationship Management
Customer Service
Upselling and Cross-selling
Feedback Collection
Documentation and Reporting