Customer Relationship Executive

Roles & Responsibilities

Requirement 

• Proven working experience as a guest relations /Customer relationship manager 

• Experience in providing customer service support 

• Excellent knowledge of management methods and techniques 

• Proficiency in English 

• Working knowledge of customer service software, databases and tools 

• Awareness of industry’s latest technology trends 

• Ability to think strategically and to lead 

• Strong client-facing and communication skills 

• Advanced troubleshooting and multi-tasking skills

Responsibilities:

• Feedback review across the centre 

• Providing help and advice to customers  & staff

• Creates resolution plans for issues 

• Communicating courteously with customers by call, email, letter and face-to-face

• Investigating and solving customers' problems

• Analysis customer satisfaction data to identify trends, statistics, and issues 

• Identifies positive and negative customer satisfaction patterns

• Handling customer complaints/feedback or any major incidents

• Issuing refunds or compensation to customers, maintain the data 

• Keeping accurate records of discussions or correspondence with customers

• Analysing statistics or other data to determine the level of customer service 

• Producing written information for customers

• Developing feedback or complaints procedures for simplifying the process 

• Improving customer service procedures, policies and standards - organisation or department

• Cross functional connect to discuss possible improvements to customer service

• Provide data for - training staff to deliver a high standard of customer service

• Leading or supervising a team 

• Learning about your organisation's products or services and keeping up to date with changes

• Customer retention 

• Customer reacquisition 

• Escalation, follow ups and resolution 

• It is a Full Time Sales / Business Development job for candidates with 2 - 4 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., BODY CRAFT SALON & SPA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 10 Customer Relationship Executive at BODY CRAFT SALON & SPA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has 09:30 सुबह - 06:30 शाम timing.