Customer Relationship Executive

A Customer Relationship Executive (CRE) at ASCO Motors plays a vital role in managing and enhancing customer interactions specifically related to the dealership's bike sales and service operations.

Role Overview:

The CRE at ASCO Motors is responsible for building strong relationships with customers, assisting them throughout the sales and after-sales journey, and ensuring a high level of customer satisfaction. This role acts as the primary point of contact for customers, handling inquiries, scheduling service appointments, and addressing any concerns to foster loyalty and repeat business.

Key Responsibilities:

• Greet customers, respond to queries about bike models, services, and finance options.

• Schedule test rides, service appointments, and follow-ups post-purchase.

• Maintain detailed customer records in the CRM system.

• Collect customer feedback and resolve complaints efficiently to enhance satisfaction.

• Coordinate with sales, service, and finance teams to streamline the customer experience.

• Promote new products, service packages, and loyalty programs.

• Provide support during warranty claims and insurance renewals.

Qualifications & Skills:

• Minimum 1-3 years of experience in customer service or automotive dealership preferably as a CRE.

• Strong communication and interpersonal skills in English and Hindi.

• Organizational skills to manage multiple customer requests effectively.

• Familiarity with CRM software and basic computer proficiency.

• A customer-first mindset and ability to work collaboratively with team members.

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be All Education levels and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹23000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., Asco Motors.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 2 Customer Relationship Executive at Asco Motors
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has 09:30 AM - 07:30 PM timing.