Sales Customer Relationship Executive

The Armed Forces Welfare Housing Organization (AFWHO) is committed to helping personnel from the Armed Forces, Government Departments, and Public Sector Undertakings (PSUs) achieve their dream of homeownership through trusted, transparent, and value-driven real estate solutions. We deliver high-quality residential, plotted, and vacation home projects while ensuring an exceptional customer experience throughout the buying journey.

Job Summary

We are looking for a dynamic and result-oriented Sales & CRM Executive with experience in real estate sales and customer relationship management. The ideal candidate will be responsible for converting leads into sales, managing customer relationships, coordinating site visits, and ensuring a seamless customer journey from inquiry to booking.

Key Responsibilities

Sales & Business Development

• Convert inbound leads, digital marketing inquiries, and CRM prospects into successful property bookings.

• Conduct client meetings, project presentations, and site visits.

• Explain project features, pricing, payment plans, and investment opportunities.

• Negotiate with prospective buyers and close sales to achieve monthly targets.

• Build and maintain a strong sales pipeline through regular follow-ups.

• Stay updated on real estate market trends, competitor projects, and customer preferences.

Customer Relationship Management

• Serve as the primary point of contact for customers throughout the sales process.

• Manage the complete customer journey from inquiry, booking, documentation, and post-sales support.

• Address customer queries and resolve concerns promptly to ensure high satisfaction.

CRM & Customer Experience

• Maintain accurate customer records and sales activities using CRM software.

• Track leads, follow-up schedules, and customer interactions.

• Execute customer engagement and retention initiatives.

• Prepare sales reports, pipeline updates, and customer feedback reports.

• Coordinate with internal teams to ensure timely documentation and customer support.

Candidate Profile

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.

• 1-2 years of experience in Sales, CRM, or Client Relationship Management.

• Real Estate sales experience is mandatory/preferred.

• Proven ability to achieve sales targets and generate revenue.

• Excellent communication, presentation, negotiation, and interpersonal skills.

• Hands-on experience with CRM software and MS Office.

• Strong analytical, organizational, and problem-solving skills.

• Fluency in English and Hindi.

Preferred Skills

• Strong follow-up and client relationship-building skills.

• Self-motivated, target-driven, and customer-focused approach.

What We Offer

• Attractive Fixed Salary + Performance Incentives

• Career Growth Opportunities

• Professional Work Environment

• Opportunity to work with one of India's trusted housing organizations serving the Armed Forces, Government, and PSU community.

Location: BVM 38, Basement, DLF Phase 2, Gurgaon, Haryana

Apply Now and become a part of AFWHO's mission to create trusted and value-driven real estate solutions.

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.