Customer Relationship Executive

About the Role:

The Customer Relationship Manager (CRM) is responsible for developing and maintaining strong relationships with clients, ensuring customer satisfaction, and driving business growth through effective CRM systems. The CRM plays a key role in managing customer data, analyzing trends, supporting sales and marketing efforts, and improving the overall customer experience.

Key Responsibilities:

Customer Relationship Management

• Build and maintain long-term relationships with key customers.

• Act as the primary point of contact for customer inquiries, complaints, and escalations.

• Regularly follow up with clients to ensure satisfaction and gather feedback.

CRM System Management

• Manage and optimize CRM tools (like Salesforce, Zoho, HubSpot, etc.) to support sales, marketing, and customer service functions.

• Maintain clean, accurate, and updated customer records and segmentation data.

• Generate CRM reports and dashboards to track KPIs and performance.

Sales & Marketing Support

• Assist the sales team by providing customer insights and account history.

• Coordinate campaigns, customer communications, and follow-up workflows via the CRM.

• Track leads, conversions, and customer engagement metrics.

Data Analysis & Reporting

• Analyze customer behavior, purchase history, and feedback to identify trends.

• Provide actionable insights to improve customer retention and loyalty.

• Prepare reports for management on customer satisfaction and CRM effectiveness.

Process Improvement & Automation

• Suggest and implement automation for recurring CRM tasks and communications.

• Work with cross-functional teams to improve the customer journey.

Requirements:

• Education & Experience

  • Bachelor’s degree in Business Administration, Marketing, or a related field.

  • 2–5 years of experience in a CRM, customer service, or sales support role.

  • Experience with CRM platforms like Salesforce, Zoho, HubSpot, or similar tools.

  Key Skills

  • Excellent communication and interpersonal skills.

  • Strong data management and analytical thinking.

  • Detail-oriented with a proactive problem-solving approach.

  • Ability to manage multiple clients/accounts efficiently.

  • Familiarity with sales and marketing processes.

• It is a Full Time Sales / Business Development job for candidates with 2 - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., ANUPAM INDUSTRIES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 2 Customer Relationship Executive at ANUPAM INDUSTRIES
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has 09:30 AM - 07:00 PM timing.