Customer Relationship Associate

17,586 - 32,568 /month

Windna Life Sciences Private Limited

Akurdi, Pune

0 - 4 years Experience in Sales / Business Development

10 Openings

Full Time

Job Highlights

Sales Type: B2B Sales

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working

Job Description

A Customer Relationship Associate is the main point of contact between the company and its customers. The goal is to keep customers happy, solve their problems, and build long-term relationships.

*Key Responsibilities*

1. *Customer Support*: Handle customer queries through calls, emails, WhatsApp, and chat. Explain products/services clearly and guide them.

2. *Relationship Management*: Stay in touch with existing customers. Take feedback, follow up on issues, and make sure they stay loyal to the brand.

3. *Onboarding*: Help new customers set up accounts, explain how to use the product/service, and ensure a smooth first experience.

4. *Complaint Resolution*: Listen to customer complaints calmly, find solutions quickly, and turn negative experiences into positive ones.

5. *Upselling/Cross-selling*: Understand customer needs and suggest relevant products or services that add value for them.

6. *Data & Reporting*: Update customer details in CRM software, maintain call logs, and share daily/weekly reports with the team lead.

7. *Feedback Loop*: Collect customer feedback and share insights with the product/service team for improvements.

*Required Skills*

1. *Communication*: Fluent in spoken and written English + Hindi. Strong phone etiquette.

2. *Patience & Empathy*: Stay calm and polite even with upset customers.

3. *Problem Solving*: Identify issues quickly and provide practical solutions.

4. *Computer Skills*: Basic MS Excel, typing speed, and CRM tools like Salesforce, Zoho, etc.

5. *Teamwork*: Coordinate with sales, tech, and operations teams.

*Qualifications*

- *Education*: 12th pass minimum, Graduation preferred. Any stream.

- *Experience*: Freshers welcome. 0-2 years in BPO, call center, or customer service is a plus.

Other Details

It is a Full Time Sales / Business Development job for candidates with 0 - 4 years of experience.

More about this Customer Relationship Associate job

Can freshers or experienced candidates apply for this Customer Relationship Associate role?
Ans : Candidates who have a Graduate and above qualification with 0-4 years of experience can apply for this Customer Relationship Associate role.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Associate job ranges between ₹17,500-₹32,500 per month. This is a Full Time job.
What is the work schedule for this Customer Relationship Associate job?
Ans : This Customer Relationship Associate job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Akurdi, Pune.
How many vacancies are there for this Customer Relationship Associate job?
Ans : There are 10 vacancies for this Customer Relationship Associate role.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Associate job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Relationship Associate position is Akurdi, Pune.
What makes this Customer Relationship Associate job a good opportunity?
Ans : This Customer Relationship Associate job is a good opportunity as it offers a salary between ₹17,500-₹32,500 per month. This is a Full Time job and has 10 openings.