Customer Relationship Associate

This job is no longer accepting applications

12th Pass and above

All genders

09:30 AM - 07:00 AM | 6 days working

Location: Noida Sector-136Duration: 3-6 months Job Type: Internship (Paid)Stipend: 8KProfile: Customer Relationship Management (Non Voice) About Us: Lord Mahavira Services is a telecom company that provides innovative SMS solutions both nationally and internationally. Our commitment to delivering top-tier services and building long-term customer relationships has made us a trusted name in the telecom sector. We are currentlyseeking an enthusiastic and driven Customer Relationship Intern to joinour dynamic team.Role Overview:As a Customer Relationship Intern in the telecom industry, you will play akey role in supporting the development and execution of strategies thatenhance customer satisfaction, engagement, and loyalty. You will workclosely with our customer service, and NOC teams to ensure thatcustomers’ needs are addressed promptly and effectively.Key Responsibilities:● Assist in managing customer queries, complaints, and servicerequests through chat● Support in building and maintaining strong relationships withcustomers by addressing their concerns and providing timelyresolutions.● Collaborate with the customer service team to identify and resolveissues that impact customer satisfaction.● Help gather customer feedback and analyze data to identify trendsand areas for service improvement.● Work alongside the NOC team to assist in developing customerengagement strategies and campaigns.● Assist in responding to customer inquiries chat, ensuring a positivecustomer experienceRequired Skills & Qualifications:● Excellent communication skills (both written and verbal).● Strong interpersonal skills with the ability to interact effectively withcustomers.● Basic knowledge of the telecom industry is a plus.● Strong problem-solving skills and a customer-centric approach.● Proactive, enthusiastic, and eager to learn.● Currently pursuing or recently graduated with a degree inBusiness, Marketing, Communications, or a related field.Who Should Apply?● Candidates passionate about customer service and the telecomindustry.● Individuals looking to gain hands-on experience in customerrelationship management.● Candidates who are interested in Non-Voice processWhat We Offer:● Real-world exposure to customer relationship management withina telecom company.● Opportunity to contribute to meaningful projects and initiatives.● A certificate of completion upon successful internship.● Possibility of future full-time opportunities based on performance.