Customer Relationship Associate

Job Title:

Customer Relationship Associate – Calling (Female)

Location:
Gachibowli – HITEC City, Beside Deloitte Towers, Hyderabad, Telangana – 500032
Branch Office: Noori Nagar, Bandlaguda East, Hyderabad, Telangana – 500005

Job Type: Full-Time

About Us

MLA Group of Companies is a reputed organization in the construction, interior, and building materials industry, delivering quality-driven residential, commercial, and industrial projects. We are known for professionalism, transparency, and consistent project execution.

As part of our business growth, we are looking for a Customer Relationship Associate – Calling (Female) to support our sales and client engagement activities.

Job Overview

The Client Coordination Associate will be responsible for handling outbound and inbound calls, coordinating with prospective and existing clients, scheduling appointments, and supporting lead conversion activities. This is role suitable for freshers and candidates with up to 2 years of experience who are confident in communication and client handling.

Key Responsibilities :

Client Engagement & Lead Coordination

• Make outbound calls to prospective clients to introduce company services.

• Handle inbound calls from existing and potential clients professionally.

• Understand client requirements and share appropriate service information.

• Follow up on leads and maintain proper communication records.

• Build and maintain a professional relationship with clients.

Follow-ups & Appointment Scheduling

• Schedule appointments for the sales/field team with interested clients.

• Confirm appointments and send reminders to clients.

• Coordinate between clients and internal teams to ensure smooth communication.

• Support the team in achieving daily and monthly calling targets.

Client Relationship & Support

• Maintain and update client details accurately in records/CRM.

• Address basic client queries and escalate concerns when required.

• Ensure timely follow-ups and clear communication.

• Collect client feedback and share insights with the management team.

Documentation & Reporting

• Maintain call logs and follow-up records.

• Submit daily and weekly activity reports.

• Coordinate with sales and marketing teams for improved outreach.

RequirementsEducation & Experience

• Any graduate (sales, marketing, or business background preferred).

• Civil Engineering graduates are encouraged to apply.

• Experience: 0–2 years in telecalling, client coordination, sales support, or similar roles.

• Freshers with good communication skills are welcome.

Skills & Competencies

• Languages: Hindi, Telugu, and English (mandatory).

• Clear communication and persuasion skills.

• Confidence in handling client calls and follow-ups.

• Basic knowledge of MS Office (Excel, Word).

• Willingness to work towards targets.

• Self-motivated and professional attitude.

What We Offer

• Salary for experienced candidates: As per experience + incentives

• Salary for freshers: As per skills + incentives

• Performance-based incentives and bonuses

• Training and growth opportunities

• Supportive and professional work environment

How to Apply

Email: hr@mlagroupofcompanies.com
Contact: +91 97001 25598

• It is a Full Time Sales / Business Development job for candidates with 6 months - 1 years of experience.